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FAQs

FAQs

Products

How is the product raw?

Our products are made with fresh fruits and vegetables that are cut, sorted, spread, and put in the dehydrator below 118 degrees. Using the dehydrator and only fresh and raw ingredients ensures no nutritious value is lost since it is not cooked. 100% raw wraps!

The product seems a bit hard/stiff, is this normal?

Since the product is dehydrated, it’s natural for the product to be a bit hard and tough. But the product will absorb moisture from the ingredients, or just give it a nice spray of water, lime juice, lemon juice or use a moist ingredient like hummus to soften the product. Apply as much as you need to reach the desired texture. 

Can I freeze them?

While we don’t recommend that you freeze them, as it can ruin the texture, you can refrigerate them to prolong their shelf life.   

How do I store these?

Refrigeration is completely optional, but they will do just fine in dry storage as well. Just make sure that the bag is sealed when not in use.

What’s the shelf life on these?

Our products have a 12 months shelf life! This is because they are preserved by the dehydration process like raisins or any other dried fruits.

Can I cook the product?

Sure you can, we often see them being toasted for chips, melting cheese on pizza, or even for oven toasted wraps. You can also check out our recipe page for more ideas on cooking them.

Can I eat meat with these?

You can eat anything your heart desires with these! That’s what they are made for. WrawPs will give you a healthy and tasty base for any wrap or pizza.

What is imperfect product? How often is it stocked?

Imperfects are irregular products that don't meet the high standard we have set for our retails. They could have irregular shapes, color, and thickness, but they are all first quality when it comes to the ingredients used.

How can I get a refund?   

Please keep in mind that imperfect products are not refundable and they are final sale. For all other products, we ask that you send us an email detailing your issues with the product and why you would like to return it. If the return is approved, you are responsible for shipping the product back to us and our return address will be provided when/if the refund is approved.

I got the coupon code from signing up for the newsletter hours after I ordered. Can I still use it? 

When you sign up for the newsletter, sometimes it will come within a few minutes to your email or up to a few hours later. This is a one time used coupon so you are welcome to use it on the next order that you purchase our products with. Note: this is a one time use coupon and cannot be combined with other coupon offers. 

Locations

Where can I find your product?

We are sold nation and worldwide, so please refer to our store locator to find the location nearest you. You can also buy wraps online anytime! We also sell a few of our product on online marketplaces like Amazon, Thrive Market and Urth Market

What can I do if you’re not in my local store?

Please let the store management know that you want our product sold there! Stores are more willing to bring in new products when they know there is a customer demand for it.

 

Shipping

How much is shipping?

The website will give you live rates from different services for you to choose from. The customer is responsible for all duties and taxes.

Do you ship internationally?

Yes! Our website will give you live rates based on how much you order when you check out.

When will my order ship?

We complete our shipping only on Monday, Wednesday and Friday. If you order on a day other than listed, your order will be prepared on the following shipping date.

How fast is your shipping?

It depends on the service you choose! But it can take anywhere from 1-5 business days to arrive after it leaves our facility.

How does the product ship?

We have listed the options of USPS or UPS. Although USPS may be the cheaper option, we have found previously that items may not get fully delivered to our customers and more likely to get lost in transit. We recommend UPS as your shipping option to guarantee that your product will get to you on time. If you have issues regarding shipping with USPS, please contact USPS first before you contact us. 

Diets

Do your products follow the Paleo diet? SCD friendly?

Our veggie wraps, coconut wraps and Tomato Pizza Crust do but Original Pizza Crust and Spirulina pizza crust do not, because they contain buckwheat.

Are you Organic?

Yes, 100% organic wraps and pizza crust and we are certified!

Is this product Kosher?

No, our product is not kosher.

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